Privacy Policy

1. Information We Collect

a) Information You Provide

• Property addresses
• Uploaded documents (e.g., inspection reports)
• Optional follow-up questions
• Email address (if you contact us)

b) Automatically Collected Information

• Basic usage data (pages viewed, actions taken)
• Device and browser information
• Anonymous analytics events

We do not collect unnecessary personal data.

2. How We Use Information

We use your information to:

• Generate property context reports
• Explain uploaded documents
• Improve product quality and reliability
• Provide customer support
• Operate payments and access controls

We do not use your data for advertising profiles or resale.

3. Use of AI and Third-Party Providers

We use artificial intelligence to generate property reports, answer your questions, and explain uploaded documents. This section describes how we use AI and how your data is handled.

AI provider

Our reports and chat responses are generated using AI services provided by OpenAI. For more about how OpenAI handles data, see OpenAI's Privacy Policy.

What we send to the AI provider

To provide the service, we send to our AI provider:

• Property addresses you enter
• Report content and your follow-up questions
• Text and content from documents you upload (e.g. inspection reports, strata documents)

This data is used only to generate your report and answers. We do not use your inputs to train or improve public AI models. Our use of the provider's API is governed by terms that prohibit using customer data for model training.

Quality and feedback

You can give feedback on report statements (e.g. thumbs up/down and optional notes). We use this feedback to improve quality, correct errors, and identify and address biased or inaccurate content. It is not used to build advertising profiles.

4. Data Sharing

We do not sell your personal data.

We may share limited data with:

• Payment processors (e.g., Stripe)
• Infrastructure providers (hosting, analytics)
• Legal authorities if required by law

All partners are required to follow reasonable data protection practices.

5. Data Retention

We retain data only as long as necessary to:

• Provide the Service
• Meet legal or operational requirements

You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent where applicable

To exercise these rights, contact hello@anotherlook.ai.

7. Security

We take reasonable measures to protect your information, including:

• Secure infrastructure
• Limited access controls
• Encrypted connections

No system is 100% secure, but we design with care and restraint.

8. Changes to This Policy

We may update this Privacy Policy occasionally.

Updates will be reflected by the "Last updated" date.